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FAQ

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FAQ

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Choose the date of your shoot, then email us to arrange the details and discuss the best time, based on the ideal light for your shoot.

We will contact you within 24 hours to confirm your reservation.

Wear what you feel confident and comfortable in. If you’re a couple or family, try sticking to all lighter colours or all in darker colours. So that for example, reds and pinks aren’t mixed. For the women, if you are wanting some pampering, please let us know in advance and we can organise one of our top hair and makeup artists to meet you at your hotel before your shoot at an additional cost. Alternatively, once you’ve booked with us, and the location has been decided, we can chat more specifically about what to wear based on where your shoot is.

Our photographers shoot in varying weather conditions, and will ensure that they have umbrella’s with them. However, we are reasonable. If the weather is really unpleasant, and we are unable to shoot, you can reschedule if you still have holiday time, or we will give you a full refund.

Please contact your photographer via phone call or whatsapp if you are delayed as they may have a shoot booked after yours. Please allow for traffic if you are driving to the shoot yourself. If your photographer has a commitment after your shoot, unfortunately any lost time will be forfeited and you only will get the remaining time for your shoot.

If your photographer doesn’t have another shoot or commitment afterwards, you are welcome to extend your shoot, which will be charged at ZAR 3900/ €250 per 30 minutes.

Yes, they are. The time runs consecutively. However, if there is an unforeseeable incident on the road which causes major delays, your photographer will take this into account.

We advise booking 4 weeks in advance if you know your schedule.. However, especially over summer, bookings fill up quickly, so you are welcome to book when you are planning your holiday, up to 6 months in advance. If you find yourself wanting a shoot ‘last minute’ please drop us an email via the contact page, as we could possibly have an opening.

Yes you are! Please notify us via email, text or phone call. 48 hours or more: 90% will be refunded 48 hours or less: no refund unless you have an emergency.

You will be invoiced in South African Rands (ZAR) via a secure online payment system. We will send you a link once you have made contact with us.

We would love to publish several of your photos, but will only do so If we have your written email consent.

We pride ourselves on delivering photos that have been carefully edited, so photos will be ready within 72 hours.

You will receive your photographs in high resolution JPEG format. However, we know from experience that photos often remain unprinted, sometimes years after a holiday. The FlipFlop Tree experience is about more. It’s about having a tangible, lasting souvenir of your African adventure. That’s why we include a folio box of mounted fine art photos for your 1 and 2-hour photo shoot, and an album or folio box for your half, full or customised shoot.

Our team of editors retouch your photos in colour, and then select several extras for black and white. They remove and retouch basic blemishes or bruises.

We offer 1-hour, 2-hour as well as customised shoots should you decide you want a photographer for longer. Packages start at ZAR 1750 for a 1-hour creative shoot session, and then you purchase the photo products you absolutely love. Our most popular is the 1-hour shoot.

Our photographers know all the most iconic places as well as some hidden gems in South Africa, so you are welcome to have one of them make a suggestion. However, if you have a specific place in mind, please let us know.

The 1-hour shoots would suit a solo traveller, couple or  family up to 12 people. For groups larger than 12 people we suggest the 2-hour package which would make it more effective.

No it doesn’t. However, please let us know if you would like us to arrange one for you at an additional cost, depending on duration required, or you are welcome to organise one through your hotel concierge.

No. We are a team of professional photographers, and are not able to assist with flight bookings or travel arrangements. However, we’d be very happy to recommend respected guides and trusted tour operators that can assist with planning and booking your visit to Africa. You create your dream holiday, and we’ll be ready and waiting to photograph it.

Please email us via the contact form with any other questions you may have.

Choose the date of your shoot, then email us to arrange the details and discuss the best time, based on the ideal light for y our shoot.

We will contact you within 24 hours to confirm your reservation.

Wear what you feel confident and comfortable in. If you’re a couple or family, try sticking to all lighter colours or all in darker colours. So that for example, reds and pinks aren’t mixed. For the women, if you are wanting some pampering, please let us know in advance and we can organise one of our top hair and makeup artists to meet you at your hotel before your shoot at an additional cost. Alternatively, once you’ve booked with us, and the location has been decided, we can chat more specifically about what to wear based on where your shoot is.

Our photographers shoot in varying weather conditions, and will ensure that they have umbrella’s with them. However, we are reasonable. If the weather is really unpleasant, and we are unable to shoot, you can reschedule if you still have holiday time, or we will give you a full refund.

Please contact your photographer via phone call or whatsapp if you are delayed as they may have a shoot booked after yours. Please allow for traffic if you are driving to the shoot yourself. If your photographer has a commitment after your shoot, unfortunately any lost time will be forfeited and you only will get the remaining time for your shoot.

If your photographer doesn’t have another shoot or commitment afterwards, you are welcome to extend your shoot, which will be charged at $200 per 30 minutes.

Yes they are. The time runs consecutively. However, if there is an unforeseeable incident on the road which causes mayor delays, your photographer will take this into account.

We advise booking 4 weeks in advance if you know your schedule.. However, especially over summer, bookings fill up quickly, so you are welcome to book when you are planning your holiday, up to 6 months in advance. If you find yourself wanting a shoot ‘last minute’ please drop us an email via the contact page, as we could possibly have an opening.

Yes you are! Please notify us via email, text or phone call. 48 hours or more: 90% will be refunded 48 hours or less: no refund unless you have an emergency.

You will be invoiced in US Dollars via a secure online payment system. We will send you a link once you have made contact with us.

We would love to publish several of your photos, but will only do so If we have your written email consent.

We pride ourselves on delivering photos that have been carefully edited, so photos will be ready within 48 hours.

You will receive your photographs in high resolution JPEG format, which is ideal for enlargements, albums or canvasses, as well as a low resolution copy which you can immediately publish on social media platforms should you choose.

Our team of editors edit your photos in colour, and then select several extras for black and white. They remove and retouch basic blemishes or bruises.

We offer one, two hour and half day shoots, as well as customised shoots should you decide you want a photographer for longer. Packages start at $400.

Our photographers know all the most iconic places as well as some hidden gems in South Africa, so you are welcome to have one of them make a suggestion. However, if you have a specific place in mind, please let us know.

The 1 hour shoots would suit a solo traveller, couple or small family up to 8 people. For 9 to 14 people we suggest the 2 hour package which would make it more effective.

No it doesn’t. However, please let us know if you would like to organise one for you at an additional cost, depending on duration required, or you are welcome to organise one through your hotel concierge.

No. We are a team of professional photographers, and are not able to assist with flight bookings or travel arrangements. However, we’d be very happy to recommend respected guides and trusted tour operators that can assist with planning and booking your visit to Africa. You create your dream holiday, and we’ll be ready and waiting to photograph it.

Please email us via the contact form and our shoot manager will be in touch shortly.

Travel makes us storytellers.

I WANT TO TELL YOUR STORY THROUGH MY IMAGES.

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